“Client: It says my username and password don’t match.
Me: Ok. Is the caps lock on?
Client: No.
Me: Are you sure? Because the password has to be in all lower case letters in order for it to work.
Client: I’m not stupid. The caps lock is not on. Just tell me how to fix my computer.
Me: Ok. Look right above the number pad on your keyboard. Are any of those lights lit?
Client: Yes, all of them, but that has nothing to do with the problem."
